# Support

> How to contact Otherspace, and how to report a bug.

For help with your account, a Workspace, billing, or anything else, email [hello@otherspace.ai](mailto:hello@otherspace.ai). Write from the address you sign in with, so we can find your account.

## Reporting a bug

Email [hello@otherspace.ai](mailto:hello@otherspace.ai) with:

- **What you did:** the steps, in order, as far as you can remember them.
- **What you expected**, and **what happened instead**, with any message Otherspace showed, word for word.
- **Where:** the page's address, and the Workspace, Space or Canvas it happened in.
- **When:** roughly what time, and your time zone.
- **Your browser and device**, for example Chrome on macOS, or Safari on an iPhone.
- **A screenshot or a short screen recording**, if you can.

Please don't send passwords, sign-in codes or card details.

## Billing

The Owner of a Workspace manages its plan, payment method and invoices in Settings (see [Managing billing](/account/plans/#managing-billing)). For anything else about a charge, email [hello@otherspace.ai](mailto:hello@otherspace.ai) with the Workspace's name and, if you have it, the invoice number.

## If your access is paused

If Otherspace says your access is paused and you think it's a mistake, email [hello@otherspace.ai](mailto:hello@otherspace.ai) from the address you sign in with. Your account and everything in it are kept.