Support
How to contact Otherspace, and how to report a bug.
For help with your account, a Workspace, billing, or anything else, email hello@otherspace.ai. Write from the address you sign in with, so we can find your account.
Reporting a bug
Email hello@otherspace.ai with:
- What you did: the steps, in order, as far as you can remember them.
- What you expected, and what happened instead, with any message Otherspace showed, word for word.
- Where: the page’s address, and the Workspace, Space or Canvas it happened in.
- When: roughly what time, and your time zone.
- Your browser and device, for example Chrome on macOS, or Safari on an iPhone.
- A screenshot or a short screen recording, if you can.
Please don’t send passwords, sign-in codes or card details.
Billing
The Owner of a Workspace manages its plan, payment method and invoices in Settings (see Managing billing). For anything else about a charge, email hello@otherspace.ai with the Workspace’s name and, if you have it, the invoice number.
If your access is paused
If Otherspace says your access is paused and you think it’s a mistake, email hello@otherspace.ai from the address you sign in with. Your account and everything in it are kept.